Position: Visitor Experience Floor Manager, Full Time with Benefits
Reports to: Visitor Experience Director
To Apply: Send resume and cover letter to Rosalie Tucker Rosalie@sharewell.org mailto:Rosalie@sharewell.org with subject line “Floor Manager”. No phone calls please.
ORGANIZATION
At ShareWell, we cultivate brave and generous thinkers. Through arts, immersive play and real-world action, we guide children and youth to recognize injustice and possibility within their communities and beyond, and to take meaningful, collaborative and collective action to create a better future. ShareWell is comprised of two main initiatives: the Cayton Children’s Museum - opening in 2019 in Downtown Santa Monica - and youTHink, an innovative youth development program.
JOB SUMMARY
Under the direction of the Visitor Experience Director, the Floor Manager Visitor Experience serves is the acting manager of the museum, responsible for oversight of museum staff working as Play Guides and Front Desk Associates, and responsible for ensuring that daily operations of the museum are at the highest level possible. This role also oversees basic maintenance of the museum floor and lobby areas, scheduling museum staff, ordering props and supplies, hiring and training staff, and other day-to-day operational logistics related to staffing and scheduling. The Floor Manager Visitor Experience serves as the main point of contact for staff and visitors during open hours, and is responsible for communicating relevant information to the Visitor Experience Director and other senior staff. The ideal candidate will be an organized and engaging person with a passion for serving children and families, a background in arts, STEM, or early childhood education programming a plus. This person must be comfortable serving as a leader and supervisor within a creative team at a vibrant and growing children’s museum.
AREAS OF RESPONSIBILITY:
· Acts as the floor manager on duty during scheduled hours, responding to visitor or staff needs and communicating to other departments and staff as necessary
· Works closely with the other Floor Manager to schedule and supervise staff on the museum floor and in the lobby.
· Works closely with the Facilities & Exhibits Manager to maintain supplies of exhibit props and to ensure all exhibits are in working order
· Develops and oversees inventory of museum items, ensuring exhibits, storage areas, break areas, art studios and other areas are properly supplied and well organized
· Oversees a master schedule of internal staff cleaning and organizing in previously mentioned areas
· Researches and purchases museum props and supplies with an eye to innovative, creative, unique and unexpected materials and items in line with the Cayton Children’s Museums aesthetic vision
· Hires and oversees contract teaching artists or presenters as needed
· Hires, trains and supervises new museum staff
· Coordinates with fellow Floor Manager and all other departments to make sure calendars and bookings are organized and communicated to the museum staff and admin team daily
· Works closely with security to ensure protocols are followed by staff, and that visitors are supported in making safe and healthy choices while in the museum
· Maintains a consistent presence on the museum floor and in the lobby, offering support and providing staff breaks as necessary
· Ensures that the museum abides by systems and parameters as outlined by the building landlords and museum leadership
· Oversees external visitor communication such as voicemail and email
· Communicates content for the events calendars to the marketing team
· Manages internal communication with part time staff through emails and daily schedules
QUALIFICATIONS:
At least 2 years experience as a supervisor of 3 or more people Well-versed in creating schedules, overseeing budgets, and performing other administrative duties Excellent customer service skills
Excellent verbal and written communication skills Excellent organizational and leadership skills Good analytical/critical thinking Background in early childhood education with an emphasis in STEAM subjects preferred Experience creating and facilitating lessons for children Experience working with children and families in high-paced environments Fluency in Spanish preferred Requirements:
Must be at least 18 years or older. Must pass background check.
The person in this position must be able to:
Move around an office and museum spaces to access cabinets, office machinery, exhibits etc. Lift up to 20 lbs. Must have the ability to walk, stand, kneel, balance, crouch, crawl, sit, run, talk and hear Make substantial movements (motions) of wrists, hands, and/or fingers Evening and weekend hours, with scheduling flexibility required ShareWell is an Equal Opportunity Employer (EOE) dedicated to diversity, inclusion, accessibility, and equity. Qualified applicants are considered for employment without regard to age, race, religion, national or ethnic origin, gender identity and/or expression, sexual orientation, status as a protected veteran, status as an individual with a disability or any other legally protected characteristics. Everyone is encouraged to apply for available employment to ensure our staff reflects the diversity of our visitors and surrounding communities.
Job: Visitor Experience Floor Manager, Full Time with Benefits at Clayton Children's Museum (California)